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  Privacy Statement
AVSupport Inc.

AvSupport Inc.
DBA PartsLogistics.com
1801 23rd Ave. North
Suite 119
Fargo, ND 58102

Phone: +1-701-271-9111
Fax: +1-701-271-9199
Toll Free: 1-877-909-9111

PartsLogistics Privacy Policy

  • PartsLogistics uses the information that you provide and that is collected solely for the purposes of verifying your account, corresponding with you, resolving problems that you encounter, and improving the Service.
  • PartsLogistics does not disclose any non-public personal information about you, except as required or permitted by law.
  • PartsLogistics uses secure technology and privacy protection controls in order to safeguard your personal information.
  • PartsLogistics will notify you if we change our policies in the manner described in this document.
  1. What information does PartsLogistics collect from you?

    Personal Information You Provide

    During our registration process, you are required to provide us with personally identifiable information, which includes:

    • first and last name
    • billing address
    • email address
    • phone and fax numbers
    • account password
    • account type (Buyer or Seller)

    When you select a payment method, you are required to provide us with information for credit card authorization, which includes:

    • credit card information
    • billing address

    Non-Personal Information

    This refers to information that does not by itself identify a specific individual. We gather information about you and your search criteria in several ways including: search performance evaluation, system tuning, and problem tracking.

    This information is compiled and analyzed on both a personal and an aggregated basis.

  2. What does PartsLogistics do with the collected information?

    The information that is collected by PartsLogistics supports the operation of the Service. PartsLogistics does not sell information to direct marketers.

    Personal Information You Provide

    Your personal information is used for a number of purposes:

    1. It is used to verify your registration name
    2. PartsLogistics is not an anonymous service. Certain registration information is provided to each recipient of every request for quote (RFQ) sent by you, and includes:
      • first and last name
      • billing address
      • phone number and fax numbers
    3. We use this information for billing and billing verification.
    4. We use this information to contact you to resolve technical problems or issues with your account.
    5. Your contact information is used to respond to your feedback about the Service, to send you PartsLogistics information, to inquire about the Service, and to inform you of new features or functions being added to the Service.

    We may also share your personally identifiable information with third parties who provide services to us, our customers, or our web site visitors. Those third parties include authorized contractors, temporary employees and consultants, and other companies working with us (collectively, "agents"). Where we believe it to be appropriate (in our sole discretion), we will instruct our agents to refrain from disclosing or using your personal information for purposes other than services to you or PartsLogistics.

    Your credit card number and billing information will never be distributed to our agents, except when necessary to charge your account for services provided. This information is only used internally for billing and payment processing, and safeguarded with your security and privacy as a priority.

    Quality Assurance and Contact Information

    The quality of our Service is important to us, as is ensuring your satisfaction.

    • If you contact PartsLogistics or our customer service representatives by telephone, e-mail, or letter, we may keep a record of your correspondence or comments.
    • If you report a problem with our site to us, we may collect such information in a file specific to you.
    • If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and phone number in order to send you a reply.

    Request for Quote (RFQ) Information

    PartsLogistics collects progress, delivery, and recipient response information to provide you with the status of the RFQ that you have sent. We use this information primarily for problem detection and resolution.

    Activity on PartsLogistics Information

    We compile and analyze information on frequency of member visits to areas within PartsLogistics sites on a periodic basis. This information is used in conjunction with member surveys and direct member feedback to improve the Service and to add create features and functions that add value for our members.

    Cookies

    We use cookies in the operation of our site; specifically, we store session information for cart functionality, determining your user level, and other site functions. This information is stored by your browser, and is cleared when your browser is closed.

  3. What is PartsLogistics' "opt out" policy?

    We like to keep our users informed about our company and Service through periodic mailings, which include, but are not limited to, the following:

    • Newsletters to connect with our community of buyers and sellers.
    • Announcements of special offers or promotions.
    • Notification of updates and enhancements to or outages affecting the Service.
    • Occasional reminders to Sellers to update inventory listings, mailings to certain types of users to confirm their contact information is up-to-date, etc.

    If at any time you wish to be removed from these or other periodic mailings, there are a number of ways for you to unsubscribe:

    • Visit our Unsubscribe page (http://www2.partslogistics.com/unsubscribe.php), enter your address to be removed from our mailing list.
    • Call us at +1-701-271-9111 or Toll-Free at 1-877-909-9111

    We honor the requests of users to be removed from our mailings. However, due to technical difficulties, human error, or other circumstances, the possibility exists that you may still accidentally receive email after you unsubscribe. In this unlikely event, please contact our technical support team to resolve the issue.

  4. Who controls and updates personal information stored by PartsLogistics?

    You control your information. We believe you should have the ability to access and edit the personal information that you have provided to us. After authenticating to the system, you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes.

  5. What is PartsLogistics' policy on deleting or deactivating registered members from the database?

    You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases for reasons of accountability and statistics-gathering, you cannot delete information associated with past purchases. Also, as a security measure we backup the data stored on our systems; as a result, you should not expect that all of your personally identifiable information would be completely removed from our databases.

  6. How does PartsLogistics notify you of changes?

    This privacy statement may require modification to reflect new or improved site functionality, features, or under other circumstances. In such a case, PartsLogistics will post those changes to this Privacy Statement and other places we deem appropriate, so that our users are always aware of what information we collect and how we use this information. Furthermore, information will be used in accordance with the version of the Privacy Policy under which the information was collected.

  7. What security precautions are in place to protect the loss, misuse or alteration of your information?

    In order to most efficiently serve you, established third party banking institutions handle credit card transactions. They receive the information needed to verify and authorize your credit card-or other payment information-to process your order.
    We also want you to understand the depth of the precautions that we take to ensure your security. These precautions include the following methods.

    Secure Internet Transactions

    PartsLogistics uses industry-standard secure server software (Secure Socket Layers) to protect your privacy. You are routed through the secure server upon logging in with the correct user name and password.

    There are several ways to make sure that you are browsing secure pages within PartsLogistics. Both Internet Explorer and Netscape Navigator indicate secure modes with the symbol of a closed padlock. Anytime this symbol appears, in either of the lower corners of your screen, your information is protected. You can also verify secure pages by checking the address, or URL, listed on the location bar. If there is an "s" after the "http" at the beginning of the address, you are browsing in a secure environment.

    Personnel Security Precautions

    Internally, we restrict access to personally identifiable information to employees who need access to the information in order to do their jobs. All employees working with this information are very limited in number and are committed to our privacy and security policies.

  8. Where should I direct my privacy policy questions or concerns?

    If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact PartsLogistics by sending a letter to:

    Attn: Privacy Compliance Officer
    1801 23rd Ave. North
    Suite 119
    Fargo, ND 58102

    You may also contact us by e-mail at privacy@partslogistics.com

Effective: 09-27-02